Skip to content
Free insured shipping across Canada & the USAEvery order tracked to your door
Canada Coin Vault
FR Sign In Cart

Returns & Refunds

Last updated: September 23, 2026

You have 30 days from delivery to change your mind. That applies to every piece, with no forms and no interrogation. Here's how it works and why.

30 days, every pieceCounted from the day it arrives.
Refund of what you paidBack to your original payment method.
Our mistake? We pay it allReturn postage included.

How to return something

  1. Email hello@canadacoinvault.com or use the contact form with your order number. There's no need to explain yourself, though we're always glad to hear why.
  2. We reply the same day with the return address.
  3. Ship it back tracked and insured for its full value, in the original packaging.
  4. Once it arrives and we've checked it, your refund is sent within 5 business days.

Please send it back the way it came

In plain wordsEvery coin we sell will one day belong to someone else too. Checking each return carefully is how we protect the next collector, just as the last one protected you.

We ask that returns arrive exactly as they left us:

  • the coin in its original capsule, unopened and unaltered,
  • the box, certificate of authenticity and any serial numbers present and matching,
  • no handling marks, cleaning or damage.

We inspect every return against our own records and photos before refunding. Nearly every return passes without a second thought. If something doesn't match, we'll contact you personally and talk it through before deciding anything.

Returns and the market

Your refund is the price you paid for the piece, whatever silver has done since. Precious metals move every day, and we honour your price in both directions: if the market rises after you buy, the gain is yours to keep. Returns are here so that the right coin ends up in the right hands. They're not meant as a way to trade the market back to us, and we trust you to see it the same way.

Who pays for what

  • Changed your mind: you cover return postage, and we refund the full price of the piece.
  • Our error, damage, or not as described: we cover everything, including return postage, and we'll replace the piece if you'd prefer.
  • Shipping to you was free, so nothing is deducted for it. The optional Vault Concierge fee is for a service already delivered, so it isn't refunded on a change-of-mind return. It is refunded if we missed the Concierge promise.

Arrived damaged, or not what you expected?

Tell us within a few days of delivery, with a photo if you can. We'll arrange a replacement or a full refund, and we'll take care of the carrier claim ourselves. You'll never be left waiting on an insurance process.

Your legal rights

This policy adds to your rights under consumer protection law. It never replaces them. The legal warranties in Québec's Consumer Protection Act and in your own province always apply.