Frequently Asked Questions

Here we don't pay eBay's selling fees, which run over 13% on coins, so we pass that saving to you. It's the same coins, sold by the same people.

Yes. The site is fully encrypted, card payments (when available) go through Stripe's secure page, and every order is covered by insured shipping and our 30-day return policy. We've also sold these same coins on eBay as Canada Coin Chest.

It's instant, Canadian and free to send from most banks, and it keeps our costs (and your prices) down. Your piece is reserved in your name for 48 hours while the transfer arrives.

Yes. Every piece is checked against the issuing mint's published specifications before it's listed. If you ever have a doubt, tell us and we'll resolve it, up to and including a full refund.

No. You can check out as a guest. A free account (your email and a password) saves your address, tracks your orders, earns Vault Credit on every purchase, and is needed for giveaways and consignment.

No. Your price is locked the moment you place your order, whatever the silver market does next.

Returns are for pieces that aren't right for you, and you have 30 days. Your refund is always what you paid, never more or less. Just as any rise in value after you buy is yours to keep, market movements aren't a reason for a return.

We're honest about what we know: we can describe a coin precisely, but nobody can promise future value, and we don't give investment advice. Whether you collect, invest or give gifts, the choice is yours, and we're happy to share facts to help you make it.

Within one business day of payment, free, tracked and insured across Canada. With Vault Concierge, the same business day.

We replace it or refund you in full, and we deal with the carrier. Shipping details.

Within 30 days of delivery, message us and send it back as it arrived. Full return policy.

On request. Message us for an insured shipping quote.

The same day, every day we're open (Monday to Saturday, 9 a.m. to 6 p.m. Eastern). With Vault Concierge, within the hour for that order.

An optional C$9.99 add-on that moves your order to the front of the line. Here's why it exists.

Yes. We sell collections on consignment and can prepare documented letters of provenance. Write to hello@canadacoinvault.com to start the conversation.